Raste, Inc. operates the Raste fleet intelligence platform and driver mobile applications. We are committed to protecting the privacy and security of your vehicle telemetry and personal data. This Privacy Policy explains how we collect, use, and protect your information when using our services.
1. Information We Collect
We collect information to provide, maintain, and improve our predictive maintenance services. The types of data we collect include:
- Vehicle Telemetry Data: We collect diagnostic data broadcast by your vehicle OBD-II system. This includes engine speed (RPM), vehicle speed, throttle position, coolant temperature, engine load, G-force metrics, and system fault codes. This data is saved in drive session files.
- Location Information: We record GPS location data only with your explicit permission and only while you are actively logging a drive session. We use this data to show trip routes, start and end points, and driving analytics. We do not track location in the background.
- Account Information: We collect your name, email address, phone number (including its country code), password, account type, fleet name, country, and vehicle profile information when you register an account.
- Device Information: We collect information about the mobile device you use to access our app, including device model, operating system version, app version, and Bluetooth connection status.
- App Usage & Diagnostics: We record in-app events (for example, when a drive log is started), session start and end times, and whether the app closed normally. This helps us diagnose faults and understand how the app is used so we can improve it.
2. How We Use Your Information
We use the collected information for the following purposes:
- Vehicle Diagnosis: Running diagnostic algorithms to analyze system degradation and predict mechanical failures in cooling, engine, transmission, brakes, and tires.
- Alerts & Notifications: Sending notifications about maintenance needs and impending component failures.
- Service Improvements: Developing and refining signal processing filters and prediction models.
- Product Analytics: Analyzing aggregated app usage and diagnostic data to understand which features are used, find faults, and improve the app. This is never used for advertising and is never shared with third parties.
3. Data Sharing & Privacy Safeguards
Your privacy is our priority. We enforce the following rules:
- No Data Sales: We never sell, rent, or trade your personal information or vehicle telemetry data.
- No Third Party Sharing: We do not share your data with advertisers, insurance companies, or marketing networks.
- Secure Cloud Storage: Telemetry logs are stored securely in your private cloud space on Google Cloud Platform.
4. Your Controls & Options
You have full control over your data:
- Location Control: You can turn off GPS recording at any time in the app Settings. Drives will then be logged without location data.
- Diagnostics Control: Sharing app usage and diagnostic data is off by default. We ask you once during setup, and you can turn it on or off at any time in the app Settings. Turning it off stops collection and clears anything not yet sent.
- Account Management: You can edit or delete your account, vehicle profiles, and drive logs at any time. See Account Deletion & Data Retention below for how deletion works.
5. Account Deletion & Data Retention
You can delete your Raste account directly from the app at any time. Open Settings and choose Delete Account. For your security, you will be asked to re-enter your password to confirm.
If you cannot access the app, you can submit a deletion request through our public Account Deletion page. Send the request from your registered account email. Raste support will never ask you to send your password.
Deletion works on a 30-day recovery window:
- Immediately on request: your account is deactivated and you are signed out. You can no longer use the app or upload new drives, and your data is no longer accessible through our services.
- During the 30 days: the deletion can be undone. Signing in again presents a Reactivate option that restores your account, vehicles, and drive history. This window exists to protect you against accidental or unauthorized deletion.
- After 30 days: your account and its associated data — profile, vehicle profiles, drive session files, and telemetry logs — are permanently deleted from our systems by an automated daily process. This cannot be reversed. Limited copies may persist briefly in routine system backups before being overwritten in the normal course of operation.
If your account owns a fleet with other members, deletion is blocked until the fleet is transferred to another owner or removed. This prevents a single deletion from destroying data belonging to other users. The app will tell you if this applies to you.
Deleting your account removes your data from Raste's cloud. Drive files stored locally on your own device are managed by you and are removed by uninstalling the app or deleting them through your device's file storage.
6. Contact Us
If you have any questions about this policy, contact us at support@rastefleet.com.